PLEASE CHECK OUT OUR FAQ BELOW. DON'T SEE AN ANSWER TO YOUR QUESTION? FEEL FREE TO CONTACT US

VIEW CART

To view your items, click the cart icon in the top right-hand corner.

PASSWORD RECOVERY
Click My Account in the top right-hand corner. Click Forgot Password, enter the email address registered with Bramble Berry, then click send. Check your inbox for a Bramble Berry email with a link to reset your password.

FAVORITES
Make sure you are logged into our your LadyannOrganics account. Once you find a product you love, click the cart icon. To access your favorites, click the heart in the top right-hand corner. From there, you can add the item to your cart or remove it.

DISCREPANCIES AND SHORTAGES
If your order is received with any notable shortcomings, please contact customer service immediately.

ADD-ONS & ADJUSTMENTS
If you need assistance with an order that has been submitted on our website – such as an address correction – please call us immediately. We apologize for the inconvenience, but we are not able to accept any requests for changes to products or additions to submitted orders. Please review your cart carefully for order accuracy prior to submitting your order.

BULK PACKAGING
All bulk order will be packaged at our discretion in bulk sizes. This means that if you order 2 x 100g of an herb, for example, it might be packaged in one 2lb bag – not 2 separate 1lb bags.

REFUNDS & RETURNS
We take pride in only offering products with unsurpassed quality. Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns.

If you believe a product does not match a description or customer review and it does not meet your quality expectations, please call us for replacement options.

PRODUCT RATING SYSTEM / GUIDELINES
We want you to have easy access to product ratings and reviews. You can submit written ratings and reviews for items you have purchased. We encourage customers to share honest opinions, both favorable and unfavorable so that other customers can make smart buying choices.

As a “thank you” for helping make our site more robust, we will issue you a coupon for contributing to our online product rating and view system. Simply place your review, wait for an administrative spam review and then when the review is made public…you will have a coupon deposited in your online account! The coupon will good for the product you reviewed!!

WHO CAN CREATE CUSTOMER REVIEWS
You must purchase a product before you can rate and review it. We encourage customers to not only look at a product but to actually use it so that they can fully evaluate its performance. We do have rules for submitting reviews and we reserve the right to deny reviews that do not fall within our guidelines.

WHO CAN CREATE CUSTOMER REVIEWS
Be Specific: Your review should focus on the specific product being reviewed and your experience with the product. The best reviews include not only your initial impressions but also how you used the product and the details for those impressions.

Length: Ideally reviews are between 20 and 1,000 words. The ideal length is 100 to 250 words. A rating without comment is not as valuable as a rating with a detailed comment.

Be Honest: We welcome honest product reviews–positive and negative. As long as a rating and review remains specific to the product, does not criticize a competitor, and is written with the clear intent to help others, we will not remove the review because they are critical. We believe all helpful information can inform our customers’ buying decisions.

What’s not allowed
We appreciate your time and participation in our product rating and reviews program. We limit customer participation to one review per product and reserve the right to remove reviews that include any of the following:

OBJECTIONABLE MATERIAL:

• Obscene, confrontational or distasteful content
• Profanity or spiteful remarks
• Promotion of illegal conduct
• Promotion of other businesses or competitors
• Off topic comments
• Reviews that do not provide customers with an honest product evaluation

INAPPROPRIATE CONTENT:

• Advertisements, promotional material or repeated posts that excessively make the same point
• Comments by or on behalf of a person or company with a directly competing product or business
• Posts intended to advertise a business including yourself, manufacturers or competitors
• Confrontational feedback to other reviewers
• Details about availability or alternative ordering locations
• Feedback about typos or inaccuracies in our website or product description
• Feedback about customer service or general company policies
• Content that is intended to harm a person, business or company including product sales

WISH LIST
While viewing products, you will have an option to save a product to your “Wish List”. To view your current wish list, simply log into your account and click on the link located on the left side of the page.